Which of the following is a primary component of a quality statement?

A description of expected standards of work is a primary component of a quality statement because it establishes the benchmarks and criteria that define the quality of services or products being delivered. This description is essential as it provides clarity to both the service providers and clients regarding the expected level of performance and outcomes. It helps to ensure consistency, accountability, and serves as a reference point for measuring success and making improvements. Quality statements are intended to convey the commitment to maintaining certain standards, and thus articulating these expectations forms the backbone of quality assurance efforts.

In contrast, details about actions taken, pricing strategies, or training activities, while important in their own right, do not directly relate to the core definition of quality as it pertains to performance outcomes and client satisfaction. It’s the expectations surrounding the standards of work delivered that fundamentally drive quality assurance initiatives.